How to configure a SLA to calculate workings days

The Spring 2014 release of Dynamics CRM saw the introduction of the Service Management functionality which allows SLA’s to be created and maintained which previously would have required custom code. There is new menu tile under settings to access the Service Management options.In this example I will show you how to use customer service and holiday schedules to configure a SLA so that Read More…

Advanced Find – Hide Fields

The Advanced Find functionality in Dynamics CRM is a powerful facility which allows users to search for data using a combinations of conditions. The number of fields available for searching can be a little daunting for new users and it is good practise to hide fields that are not in use or relevant. Fields can Read More…